Privacy Policy
Effective Date: May 31, 2026
1. Information We Collect
At Tixly, we collect information to provide a seamless marketplace experience. This includes:
- Personal Data: Name, email address, billing/shipping address, and phone number when you create an account or checkout.
- Payment Data: Handled securely via our PCI-compliant partners (e.g., Stripe). We do not store full credit card details.
- Usage Data: Device information, IP address, and interaction data via cookies to improve site performance.
2. How We Use Your Data
Your data is used strictly to process orders, facilitate ticket transfers, prevent fraud, and comply with legal obligations. With your explicit consent, we may also send you marketing communications.
3. Information Sharing
We only share your information with trusted third parties necessary to process your transaction (e.g., payment gateways, ticket sellers for transfer purposes). We never sell your personal data to advertisers.
4. GDPR & CCPA Compliance
If you are a resident of the European Economic Area (EEA), the UK, or California, you have the following rights:
- The right to access the personal data we hold about you.
- The right to request correction or deletion of your data ("Right to be Forgotten").
- The right to opt-out of the "sale" of personal data (Note: We do not sell data).
- The right to restrict or object to processing.
To exercise these rights, please email our Data Protection Officer at privacy@tixly.example.com.
5. Cookies and Tracking
We use cookies to ensure basic platform functionality and to analyze traffic. You can manage your preferences at any time using our Cookie Consent Banner or via your browser settings.
6. Data Security
We implement robust security measures including encryption in transit and at rest. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.
If you have questions about this Privacy Policy, please contact our Privacy Team.