Buy with Complete Confidence
Every order on Tixly is automatically enrolled in Tixly Protect™ — our comprehensive buyer guarantee programme. Verified sellers, secure payments, and guaranteed entry or your money back.
500K+
Tickets Sold
99.8%
Satisfaction
24/7
Live Support
$0
Fraud Losses
How Tixly Protect™ Works
Three layers of protection ensure every transaction is safe and guaranteed.
Verified Sellers
Every seller passes strict KYC verification through Stripe Identity before any listing goes live.
Secure Transaction
Payment held in escrow until tickets are delivered and validated. Sellers never see your financial details.
Guaranteed Entry
Invalid tickets? We provide replacements or a full refund — no questions asked.
Protection Tiers
Every order is automatically covered. Optional add-ons available for extra peace of mind.
Delivery Guarantee
100% refund if tickets are not delivered within 72 hours of match kick-off.
Validity Guarantee
Full refund if tickets are found invalid at stadium entry.
Replacement Tickets
Comparable replacement tickets at no extra cost if originals are invalid and alternatives are available.
Fraud Protection
Up to 150% refund in rare cases of confirmed seller fraud.
Cancel for Any Reason
Paid add-on at checkout (~8–12% of order value). Cancel your order for any reason and receive a full refund.
Claim Process
24-hour acknowledgement SLA. Resolution within 72 hours.
Submit Claim
Contact us via /contact or live chat with your order details.
24h Acknowledgement
Our support team acknowledges your claim within 24 hours.
Investigation
We review evidence and work toward resolution within 72 hours.
Resolution
Replacement tickets issued or refund processed via original payment method.
Dispute Resolution
In case of a dispute, your order enters DISPUTED status. The seller's payout is immediately frozen while our admin team reviews evidence from both parties. Resolution is issued within 72 hours — either a refund to you or payout release to the seller.
Why Fans Trust Tixly
Authentic Tickets
Automated fraud detection and manual review ensure only legitimate tickets are listed.
Secure Payments
PCI DSS compliant. All payments processed through Stripe with 256-bit SSL encryption.
On-Time Delivery
Digital tickets arrive within minutes. Physical tickets ship with full tracking and insurance.
24/7 Expert Support
Multilingual support team available around the clock via live chat, email, and phone.
What's Covered
Our guarantee covers every scenario so you can focus on enjoying the World Cup.
Common Questions
Everything you need to know about Tixly Protect™.
What if my tickets don't work at the gate?
Contact our support team immediately. We'll arrange comparable or better replacement tickets on the spot. If replacements aren't available, you'll receive a full refund including all service fees (Tier 2 protection).
What if the event is cancelled?
If a match is cancelled and not rescheduled, you receive a full refund including all fees. If postponed, your tickets automatically transfer to the new date at no extra cost.
How do refunds work?
Refunds are processed to your original payment method via Stripe within 5–10 business days. You'll receive email confirmation at every step.
What is the dispute process?
Your order enters DISPUTED status, the seller's payout is frozen, and our admin team reviews evidence from both parties. Resolution is issued within 72 hours — either a refund to you or payout release to the seller.
What does 'Cancel for Any Reason' cover?
This is an optional paid add-on (8–12% of order value) available at checkout. It lets you cancel your order for any reason and receive a full refund, regardless of the standard guarantee terms.
Ready to find your perfect seats?
Every ticket is protected by Tixly Protect™. Browse matches with complete peace of mind.
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